Wednesday, April 21, 2010 - UK & European airspace reopens

From 10pm UK time last night UK airspace reopened and transatlantic flights started operating. We are pleased to say that every single one of our travellers that was stranded by the volcano was on one of the first flights out. We made sure that every traveller had a boarding pass in hand and that the flight left on time. We have done this at no additional charge to our clients as we consider this part of the service we provide to them. We are only happy that we have been able to get people moving again & reunited with their loved ones.

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Tuesday, April 20, 2010 - More ash being pumped into the atmosphere

The latest update is that the volcano started pumping more ash into the airspace over the UK and consequently LHR remains closed. We are now in a "wait & see" mode again and will diligently try and reaccomodate clients who are stuck in their European destinations. Currently we have managed to confirm space each time the start date is pushed back. We are again hoping the flights will operate on 21 APR, even if they are delayed. Clients stuck on Continental Europe have also been reaccomodated to the 1st flights out. We are recommending a minimum of 4 hours check in for your reaccomodated flights as we are holding psace for you but reissues of tickets (which airlines have stupidly taken away from us) may be necessary. We are reminding passengers who are reaccomodated in the Economy class cabin on the same airline, but purchased busienss class to please keep their boarding passes and forward to us so we can submit a claim for downgrade on your behalf.

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