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From 10pm UK time last night UK airspace reopened and transatlantic flights started operating. We are pleased to say that every single one of our travellers that was stranded by the volcano was on one of the first flights out. We made sure that every traveller had a boarding pass in hand and that the flight left on time. We have done this at no additional charge to our clients as we consider this part of the service we provide to them. We are only happy that we have been able to get people moving again & reunited with their loved ones. |
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The latest update is that the volcano started pumping more ash into the airspace over the UK and consequently LHR remains closed. We are now in a "wait & see" mode again and will diligently try and reaccomodate clients who are stuck in their European destinations. Currently we have managed to confirm space each time the start date is pushed back. We are again hoping the flights will operate on 21 APR, even if they are delayed. Clients stuck on Continental Europe have also been reaccomodated to the 1st flights out. We are recommending a minimum of 4 hours check in for your reaccomodated flights as we are holding psace for you but reissues of tickets (which airlines have stupidly taken away from us) may be necessary. We are reminding passengers who are reaccomodated in the Economy class cabin on the same airline, but purchased busienss class to please keep their boarding passes and forward to us so we can submit a claim for downgrade on your behalf. |
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The NATS website and Sky News are both reporting that Scottish airspace will open at 0700hrs UK time on 20 APR.. UK midlands will be about 12noon and the south east (London) will be about 600pm. We are assuming some flights will start to leave right away as the UK will be operating airports for 24 hours a day until the backlog is cleared. For all travellers it is VITAL you have a valid copy of your VT link with you. If you are waitlisted for flights it will clear here and you will be able to see your confirmation numbers/ confirmed flight details/ real time departure information etc... We will be contacting each traveller by email or phone to ensure they understand their situation. We will NOT be helping customers who call who havent made their bookings with us. We are recommending check in time of 4 hours prior to departure for all departing flights to and from the UK/Europe when the system begins to operate again. |
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This morning several UK & European airlines ran test flights to see the affect the ash will have on their aircraft. Results are still forthcoming. Please be advised that we are reaccomodating clients on the first available flights with their airlines and this will remain our highest priority. As the travel "restart" date is pushed back the number of clients affected continues to grow. Your patience is requested regarding domestic USA and non-affected flights as these will be considered as secondary until all stranded clients are reaccomodated onto the first available flights. |
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We wish all of our Customers and friends a happy & prosperous 2010! |
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We will be modifying our hours over the Holiday period.
21 and 22 DEC we will be open 800am until 500pm
23 DEC we will be open 800am until 1230pm
24 DEC until 04 JAN we will be closed
We will reopen at 0600am on the 04 JAN 2010.
If you need travel during this time please email us at info @iwantmytravel.com. If your travel needs are immediate, please use 911@iwantmytravel.com
The emergency line will still be operational. Please rmember there is a $200 call out surcharge associated with the emergency number.
We would like to take this opportunity to wish you & yours a very Happy Holiday Season and our best wishes for 2010! |
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We will be closed as follows over the Thanksgiving holiday. We will close at 12n Pacific time on Wednesday the 25th and reopen at 600am Pacific time on Monday 30th November. Emergency services will still be available 24/7 during this time. We would like to take this opportunity to wish our Customers and Friends a Happy Thanksgiving! |
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To help our East Coast & UK customers a little more, we are now opening at 600am Pacific time. This new move means that we will be available for help from 900am Eastern time and 200pm UK time. Our closing time of 500pm pacific time does not change. We have already recieved positive feedback about this and are pleased to help out as much as we can during these stressful times. |
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Since our booking engine has been added to our website, we had rather positive feedbacks, as it makes our agency available 7 days/week, 24 hours/day while still delivering the same level of service. It is that level of service and attention that takes us apart from our competitors. Some of our customers have recently brought to our attention that they would appreciate a way to store their personal information, so that they don’t have to re-enter their data every time they make a purchase. We have listened; we are now allowing our customers to create or recall their user account during the check-out process. |
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You may have noticed that our web site has been upgraded; enhanced look and feel, improved functionalities, dedicated SSL... We want you to get the best possible experience, offline and online! |
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